How Maltese citizens see their neighborhood drugstores and pharmacists

Abstract

Our goal was to get an idea of how regular Maltese citizens feel about their neighborhood pharmacy and the services it offers.
Psychometric evaluation was used to look at the trustworthiness and validity of a self-reported survey. Five hundred clients
were surveyed, or 10 from each of fifty community pharmacies. They conducted a few descriptive analyses.
Standout outcomes Ninety-five percent of respondents said they were extremely or very satisfied with their pharmacists in
terms of their responsiveness to their requests, while ninety-one percent said they were satisfied with their pharmacists'
ability to maintain confidentiality when discussing their patients' medical histories, and ninety percent said they were
satisfied with the professional nature of their interactions with their pharmacists. The pharmacy had the lowest satisfaction
rate (69%) for personal space. More than eighty-seven percent of respondents said they would use a diagnostic test performed
by a pharmacist, and eighty-three percent said they would use the pharmacist for longer hours.
Conclusions Consumers in Malta generally have a favorable impression of community pharmacies and the services they
provide. They supported expanding existing professional services to accommodate more clients